There is a single flat fee for each shipment, plus a smaller fee for each item in that shipment. In each shipment, the item with the highest per-shipment cost determines the per-shipment fee; per-item charges are applied according to the products you're ordering and the methods you choose. We use Post office or UPS as the standard shipping method. No P.O. Box are accepted for shipment by UPS and there are times when a different shipping method is necessary in these cases you will be contacted by a sales rep. Via e-mail or by phone.

Shipping surcharges:
Bulky and/or heavy weight items cost more to ship than other items, a shipping surcharge may apply. If an item has a surcharge, the amount will be shown right after the item price and will be in addition to the standard rates shown above.

For delivery in California, add 8.25% sales tax.

Postage & Packing Rates for the Alaska, Hawaii, APO/FPO, and US territories, and Canada:
We will contact you by email in 1-3 business days if ship rates in addition to the standard rates will be necessary to your location (allow 3-6 business days during holiday season).

Shipping time:
When you place an order with us, you will receive the shipping and delivery date estimates in the order confirmation e-mail.

Specific Delivery Requests:
MMD do not accept requests for a parcel carrier to leave a package without signature or at a specific location at your home. Any such request will be deleted when your order is processed. If you have a specific delivery request, we suggest placing a note on your door for the parcel carrier with your request and signature.

Incorrect shipping addresses and UPS address Correction Fees:
To help prevent delivery delays, please double check the shipping address prior to submitting your order. The most common mistakes made when providing us with a shipping address are incorrect zip code, missing company name, missing suite or apartment number, and wrong street number.

In all fairness, packages that are returned to us because of an incorrect or incomplete address will be charged shipping charges again when your package is reshipped. In addition, any fees billed to us by UPS for address correction or address change will be charged to you when we receive them. UPS bills $5.00 for correction of each ground package and $10 for correction of each air package regardless of how minor the address correction may be.

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Return Policy

Any merchandise may be returned in good condition for full store credit within 30 days of delivery of your order. Customers are responsible for securely shipping and insuring products returned to the MMD.

Any merchandise that's in new condition including original packaging and accessories. MMD is unable to accept returns of opened items, or items returned more than 30 days after delivery.

We cannot accept returns of certain items, including:
Any item that is returned more than 30 days after delivery.
Any item that is not in its original and resalable condition, not in original packaging, is damaged, or is missing parts or accessories.
Special orders, used items, incontinence products, and item identified as final sale, almost new, clearance, or not returns.

If the item you're returning was not designated as a gift when purchased or if it was not shipped directly to you from MMD, please note that the refund will be issued to the gift giver.

All refunds require a restocking fee of 5% of the purchase price. All shipping cost will be paid for by the purchaser. Merchandise being returned or exchanged need to be in like new condition.

Please notify us of damaged merchandise within 72 hours. Return authorization is required. Please call for authorization and instructions for returns. Unauthorized returns, returns without original packaging and returns showing wear will be refused or subject to the restocking fees.

Any item that is not in its original and resalable condition, not in original packaging, with tape, shipping labels, or anything written on the packaging or warranty card, is damaged, or is missing parts or accessories will be charged a restocking fee and/or be issued store credit only or be rejected and held for you to claim at our discretion..

Exchange:
If your return is for exchange, please make note for "Exchange" boldly on the order form.

For any refused delivery, shipping and handling charges are not refundable. In addition, refunds for all orders will be less our actual shipping cost if they exceed the amount that we charged you to ship your order.

MMD will not be responsible for delays in processing your order if the credit card billing and shipping information that you provide does not match the information on file with your credit card company. For your own security, most credit card companies maintain an "alternate address file" of authorized shipping address for their cardholders. To advise your credit card company of an authorized shipping address, please phone the number on the back of your credit card and they will update your "alternate address file" promptly.

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Quantity Discounts:
For orders of one dozen or more of an item, quantity discounts may be available. Make your request in writing and include the following information: your company name, address, and contact information, whether the goods will ship to one address or to multiple addresses, date goods are required, and if the goods are for resale purposes. Please e-mail or fax your request to us.

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New Business Development:
If your company is interested in creating a strategic partnership with MMD, please contact us at with a brief description of your proposal. Include full company and contact information.
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Damaged Merchandise:
If the delivery person is at your door are clearly damaged, refuse delivery. Notify us by e-mal immediately.

If the delivery person is at your door and you have reason to reason to believe the goods may be damaged (such as a rattling noise or a tear in the carton) but you won't know until you open the package, accept delivery. If your delivery was made by UPS, advise the UPS driver to record the possible damage and confirm that he/she has done so on their signature board. If delivery was made by common carrier, advise the UPS driver to record the possible damage and confirm that he/she had done so on their signature board. If delivery was made by common carrier, advise the driver to record the possible damage on the freight bill and leave you with a copy. If when you open the merchandise it is actually damaged, notify us by e-mail immediately. Advise us that the damage was recorded with the driver and provide as much specifics as possible about damage. Then, place the item back into the carton so it is the same as when you received it and await our instructions.

For all damaged merchandise reports, be sure to include your order number, name, address, and phone number in your e-mail. We'll acknowledge your e-mail within 1 business day and let you know how we will make things right. If you don not receive an acknowledgement with 1 business day, we have not received your email. Please send again.

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Defective Merchandise:
MMD has Customer Support dedicated to assisting you with any difficulties you may experience. You'll usually find the number on the box or in the product manual. If you have received an item that is defective or missing parts, contact our Customer Support.

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Lost Order:

If you have not received your order and it is beyond our normal delivery time, or you have reason to believe that your order is lost, please notify us by email. We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgement within 1 business day. We have not received you email.

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Missing Item:
If you have received your order and an item is missing, please notify us by email immediately.

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Wrong Item:
If you have received your order and an item is wrong, please notify us by email immediately. Advise us exactly what the wrong item is by model number, size and color. Place the wrong item back into the carton so it is the same as when you received it and await our instructions.
For all wrong item reports be sure to include your order number, name, address, and phone number in your email. We'll acknowledge your email within 1 business day and let you know how we will make things right. If you do not receive an acknowledgement within 1 business day, we have not received your email.

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Demo Location:

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MMD reserves the right to cancel products or services to any customer for any reason at any time. The customer's sole remedy in such cases will be the full refund of any funds MMD has collected in reference to the cancelled products and/or services.

MMD attempts to provide current and accurate information on its web sites, email and telephone communications. MMD does not, however, warrant that this information is correct accurate or complete. Information communicated by MMD is not a contract, and should not be treated as such. The sole remedy of a customer acting on incorrect information is to request a cancellation of the order placed as result of this incorrect information.